Quality Focus

From procurement to production, Mack's team is focused on ensuring that quality is at the core of everything we do. Our quality focus incorporates multiple industry specific quality systems into our lean manufacturing environment. Using the philosophies of Six Sigma, Mack constantly works to identify ways to improve efficiency and quality.

Mack focuses on achieving industry leading performance across metrics such as defects per million opportunities (DPMO), first pass test yield, and cumulative test yields by implementing lean improvement initiatives. With our Design for Excellence tools, we provide advanced product quality planning (APQP) for project launches. Addressing manufacturability and t
est issues prior to product launch allows Mack to repeatedly produce high quality products and achieve industry leading quality results. Mack has standardized equipment, processes, and systems across all facilities to facilitate continuous improvement efforts.

Key Quality System Elements
  • Extensive data collection, capture, and analysis using powerful, paperless manufacturing execution software (MES)
  • Strong focus on Lean and Six Sigma philosophies
  • Quarterly customer satisfaction surveys
  • Internal performance measurement system drives continual improvements
  • Centralized product and work instruction documentation control
  • Advance Product Quality Planning (APQP) methodology used in product launch
  • Component and date code traceability to reference designator
  • Sub-tier supplier management via SQEs
  • Robust in-house and external training and cross-training programs
  • Equipment, processes, and systems standardized in all facilities
  • Documented Counterfeit Component Avoidance program
  • Customized solutions and reporting for specific customer requirements

Certification and Compliance
  • ISO 9001
  • ISO 13485
  • AS9100 
  • J-STD-001 Class II and III
  • IPC-A-610 Class II and III
  • C-TPAT Registered (México)
  • ITAR Registered (USA)
  • Defense Information Logistics Service (DLIS) Registered
  • UL / CSA / TUV / CCC / FM Global