Press Release


Mack Technologies Wins Top Honors at Circuits Assembly 2014 Service Excellence Awards
Award reflects 9th consecutive year Mack Technologies has been recognized for outstanding customer service

LAS VEGAS, NV, March 26, 2014: Mack Technologies Inc., a leading provider of electronic manufacturing services, was awarded Circuits Assembly magazine's highest overall Service Excellence Award (SEA) at the 2014 annual IPC APEX show held in Las Vegas. This is the ninth consecutive year that Mack has been recognized by Circuits Assembly as a leader in customer satisfaction and service for Electronic Manufacturing Services (EMS) providers.  

Circuits Assembly solicits direct feedback from entrants’ customers through an independent third party which compiles competition results. Service Excellence Awards (SEAs) are awarded to companies that demonstrate excellence in five critical categories:  Quality, Technology, Dependability, Responsiveness, and Value for Price.  Mack Technologies participates in the EMS category for providers with annual revenues greater than $100 million. Mack has now won the overall highest award six of the last seven years.  Companies that win the highest overall award in their revenue classification are excluded from winning individual sub-category awards for specific portions of customer service and support.

“At the heart of our business is our team's commitment to excellence and dedication to the success of each and every customer," said Will Kendall, President of Mack Technologies.  "The Mack team works hard every day enhancing our processes and operations so our customers experience the highest levels of quality, responsiveness, and overall value.  Being honored by Circuits Assembly is a tangible acknowledgement of our focus on exceeding customer expectations.  I'd like to thank our customers for the continued business and trust they place in Mack Technologies.  I would also like to extend my gratitude to the entire Mack Technologies team for consistently striving to support our customers and fostering a company culture that values customer service excellence."

. Mack Technologies is a leading provider of complex electronic manufacturing services including printed circuit board assembly, electro-mechanical assembly, and complete system integration. Mack provides life cycle management and manufacturing solutions for original equipment manufacturers in the defense and aerospace, medical device, industrial control, energy, and communications and networking industries. Headquartered in Westford, Massachusetts, the company also operates facilities in Melbourne, Florida and Juárez, México.

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